Frequently Asked Questions
How long will it take to receive my order?
Orders are usually processed and shipped within 2-3 business days. Delivery times vary based on your location and the selected shipping method, but most orders are delivered within 5-10 business days.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email. You can use this number to monitor your order’s status on the carrier’s website.
What is your return policy?
We offer a 14-day return policy. If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a refund, provided the product is unused and in its original packaging. Please contact us at info@alpenix.com to initiate a return.
How can I contact customer support?
You can reach us by email at info@alpenix.com or by phone at +316123456789. Our customer support team is available and will be happy to assist you with any questions or concerns.
Do you ship internationally?
Yes, Alpenix ships to many countries worldwide. International shipping rates and times vary, so please check the shipping options at checkout for details specific to your location.
What payment methods do you accept?
We accept major credit cards and other popular payment methods, as displayed at checkout. All transactions are securely processed to protect your information.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@alpenix.com. Once an order has been processed, we may not be able to make changes, but we’ll do our best to accommodate your request.